TERMS AND CONDITIONS
These terms and conditions ("Terms") govern the engagement of plumbing services provided by Viva Plumbing ("Service Provider") to clients ("Client") in Brisbane, Queensland, Australia.
1. Services Provided
1.1. Viva Plumbing will provide plumbing services as agreed upon with the Client.
1.2. The scope of work and associated costs will be outlined in a written quote provided to the Client.
2. Quotes and Payments
2.1. Quotes for plumbing jobs exceeding $500 will require a 50% deposit from private clients before work commences.
2.2. Payment terms are net 14 days from the date of invoice unless otherwise agreed upon in writing.
2.3. Payment can be made via bank transfer or another method agreed upon by both parties.
3. Late Payment
3.1. A late payment fee of 7% may be charged on invoices that are not paid within the agreed payment terms.
3.2. The Client will be responsible for any additional costs incurred by Viva Plumbing in recovering overdue payments, including but not limited to legal fees.
4. Cancellation
4.1. The Client may cancel a scheduled job by providing at least 12 hours notice to Viva Plumbing.
4.2. If cancellation occurs less than 12 hours before the scheduled job, Viva Plumbing reserves the right to charge a cancellation fee.
5. Warranty
5.1. Viva Plumbing warrants that all work performed will be done in a professional manner and in accordance with relevant Australian standards.
5.2. Warranty periods for specific services will be outlined in the quote provided to the Client.
6. Liability
6.1. Viva Plumbing will not be liable for any damages or losses arising from the Client's misuse, neglect, or unauthorized modification of plumbing systems or fixtures.
7. Indemnity
7.1. The Client agrees to indemnify and hold harmless Viva Plumbing from any claims, damages, losses, or expenses arising out of the Client's use of Viva Plumbing's services, except where such claims arise from Viva Plumbing's negligence.
8. Governing Law
8.1. These Terms and the provision of services by Viva Plumbing shall be governed by and construed in accordance with the laws of Queensland, Australia.
9. Amendments
9.1. Viva Plumbing reserves the right to amend these Terms at any time. Amendments will be effective immediately upon posting on the Viva Plumbing website or other notice provided to the Client.
By engaging the services of Viva Plumbing, the Client agrees to abide by these Terms and Conditions. If you have any questions or require further clarification, please contact us.